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Complaint Reporting Process

Contacts

We live in a fantastic area where you can enjoy nature, lakes, trails, community events etc… Everyone should be able to enjoy themselves and not be negatively impacted by nuisance or disrespectful behaviour. Here are some things you need to know to be a good neighbour.

"What you Need to Know"

Before Registering a Complaint regarding a By-law or Property Standards Matter

Download a copy of the "What you Need to Know" information sheet.

Link to: Selwyn Township By-laws page

Open Air Burning

  • There is no open air burning during a Burn Ban - notice of a Burn Ban will be posted the Selwyn Township website.
  • Fires must be supervised by an adult at all times, attended at all times and water must be available.
  • Fires must be fully extinguished
  • Smoke cannot disrupt neighbouring properties.
  • There is No open air burning in ‘Built-up’ areas including the Villages of Lakefield and Bridgenorth, Hamlets of Ennismore, Young’s Point and Woodland Acres.
  • In other areas, you can only have a fire if the container is located 100 feet (30 m) from a building, structure …
  • Fire pits cannot exceed 2 feet (61 cm) in diameter.

Noise

  • Excessive noise disturbs your neighbours and in particular noise ‘carries’ over waterbodies.
  • Noise from loud music, yelling, shouting or pets barking disturbs your neighbours – Be Respectful.
  • Be a good neighbour and remember you can be charged at any time of the day in the event you are creating noise that is disruptive to others.

Fireworks

  • Fireworks at individual properties can generate unwanted noise, and disturb pets and wild life.
  • Fireworks in built-up areas can be dangerous – why take a risk?
  • There are many public Fire Works displays ~ watch these displays – they are free

Pets

  • All pets must be under the care and control of the owners and they cannot roam at large onto other properties.
  • Keep pets on a leash or tether.
  • Stoop and Scoop, your pet’s waste is your responsibility

Parking

  • All parking should occur entirely on your property (no parking on grass).
  • If you need to park on the road do not block your neighbour’s entrance, park on one-side of the road only and make sure the parking is temporary. The road is not a permanent parking solution.
  • Do not park where No Parking zones are designated

Property Standards

Sets out the minimum standards for building and property maintenance within the municipality and is intended to outline the reasonable maintenance and upkeep of yards, buildings and properties.

  • Grass is not to exceed 6 inches (15 cm) in height.
  • Garbage and recycling are to be properly contained in containers to avoid attracting nuisance animals and generating odour etc..
  • The Township has curb-side garbage (2 bag limit) and recycling collection every week – it’s convenient and available – use it!

We recommend you first speak directly with the property owner where you have an issue, in person or by telephone. Most complaints are received verbally this way and resolved promptly.

Water Safety

  • Be Water Smart – wear PFD’s in a boat or for swimming.
  • Watch your wake – generally boats cannot exceed speeds of 10 km/hour within 30 m (100’) of shoreline – to protect against shoreline erosion.
  • You cannot drive a boat if impaired – same rules for motor vehicles.
  • Watch for posted speed limits on the lakes and channels.
  • Police do have a Marine Patrol Unit.

"Who to Call"

How to Make a Complaint/Report an Issue

Download a copy of the "Who to Call?" information sheet.

Is It An Emergency??

Call 9-1-1. An Emergency = dangerous, safety issues, excessive noise such as:

  • Impaired driving (boating and vehicles)
  • Out of control burning, unattended fires, nuisance smoke, fires during a burn ban ..
  • Dangerous misuse of fireworks
  • Violence, threatening behaviour
  • Excessive/disruptive noise – amplified music, yelling, shouting…
  • Vehicles blocking an entrance or the roadway preventing access for other vehicles or emergency vehicles

Call Peterborough Humane Society (705) 745-4722 for:

  • Animals – stray animal (running at large), immediate welfare concern

Non-Emergency – Complaint Process

Business Hours (Mon. to Fri. 8:30 to 4:30)
** After Hours – leave message, send email **

or

Submit a Complaint Form

Call Township of Selwyn Fire Department – 705-292-7282; complaints@selwyntownship.ca for:

  • Burn Complaints – unattended fires, nuisance smoke, fires during a burn ban, fires in built-up areas, etc…
  • General fire related

Call Township of Selwyn Municipal Office– 705-292-9507; complaints@selwyntownship.ca for:

  • Noise – ongoing/persistent issue with noise
  • Property standards – long grass, unkempt property (garbage, derelict buildings and vehicles)

Call Peterborough Humane Society (705) 745-4722; info@ptbohs.com

  • Animals – excessive barking, lack of stoop and scoop, animal welfare concerns

Questions?

Call Township of Selwyn Municipal Office - 705-292-9507; info@selwyntownship.ca for:

  • General By-law Information: Property Standards, Noise, Dogs, Parking etc…  

Call Township of Selwyn Fire Department - 705-292-7282 for:

  • Fire Related – Open Air Fires

Call Peterborough County OPP (Smith & Ennismore Wards) - 1-888-310-1122 or 
Peterborough Police (Lakefield Ward) - 705-876-1122 for:

  • Boating regulations, motor vehicle regulations, impaired driving, violence etc…

Enforcement

Police and By-law Enforcement Staff can issue fines and charges if there are violations of the Township’s By-laws and/or Federal of Provincial laws.

Fines and fees can range from $125 to $2000!!

Criminal charges can be laid and court orders for repeat offenders can also be implemented - including fines of up-to $5000 !!


Zoning By-law

Specifies the permitted uses (e.g. commercial or residential) and the required standards (e.g. building size and location) in each zone.


What happens when the complaint is submitted?

1. All complaints are review and investigated by the appropriate department or agency e.g.

  • open air burning - Fire Dept
  • long grass - Building Dept;
  • dog at large - Peterborough Humane Society

2. Complaints must come from those directly impacted by the issue, e.g. a neighbouring property owner affected by the nuisance.

3. If there is no By-law infraction, the complaint will be closed.

4. Complainants may be asked to provide evidence of the issue (e.g. recording of excessive noise, photos or video e.g. taking a picture of dog that is at large…) to support the complaint.

5. If there is a legitimate By-law infraction, the offender will be advised of how to remedy the issue e.g. long grass = cut grass to the minimum height of 6”. Written correspondence will be sent to the offender/property owner to record the nature of the By-law infraction, the agreed remedy and the consequences should there be further issues/occurrences.

6. Where an offender/property owner agrees to comply, staff will verify and document the compliance. The file will be closed.

7. Where an offender/property owner does not make sufficient efforts to come into compliance with a By-law infraction, the following will apply:

Pursue a remedy as provided for in the respective nuisance By-law (e.g. hire a third party to cut grass to the appropriate height and charge the property owner), and

Charge the property owner applicable inspection fees:

  • 1st attendance – written warning
  • 2nd attendance inspection fee - $250
  • 3rd attendance inspection fee - $500
  • 4th attendance inspection fee - $1000
  • 5th and further inspections fee - $2000

8. Where necessary, law enforcement or other applicable agencies may also be contacted e.g. police may be called.

9. Complainants will be advised of the outcome of their complaint.

Complaints must be made in writing (by mail, fax or e-mail), and we will make every effort to resolve them as quickly as possible.


If your concern is not regarding a By-law or Property Standards matter 

The Township of Selwyn is committed to receiving and handling complaints from people dissatisfied with service, action or lack of action by a Township of Selwyn department or staff member in a timely and responsive manner. Complaints may be made verbally (in person or by telephone) or in writing (by mail, fax or e-mail).

Complaints should include information such as:

  • Details of what happened.
  • Where did this happen? Is it within the municipality’s areas of responsibility?
  • When it happened?
  • Who was involved?
  • What was said or done, or not done?
  • What kind of resolution is being sought?
  • Contact details of the Complainant.

Ph: 705-292-9507
Email: info@selwyntownship.ca
Mail: Township of Selwyn
P.O. Box 270
Bridgenorth, ON K0L 1H0

Angela Chittick
Manager of Community & Corporate Services /Clerk
Township of Selwyn
P.O. Box 270
Bridgenorth, ON K0L 1H0
t: 705.292.9507 ext.221
f: 705.292.8964
www.selwyntownship.ca