In an Emergency Situation - Dial 911
Save a life, only use 9-1-1 in an Emergency!
An Emergency is any serious medical problem, any type of fire, any life-threatening situation or a crime in progress.
- Do Not program 9-1-1 into your phone's auto-dial.
- Do Not dial 9-1-1 to test your phone or the system
- Do Not dial 9-1-1 for directions
- Do Not dial 9-1-1 for information
- Do Not dial 9-1-1 for road or weather conditions
If you call 9-1-1 in error, do not hang up, stay on the line and explain to the dispatcher that you do not have an emergency. If you hang up the dispatcher will call back to confirm that there is no emergency. If you don't answer, a police officer will be dispatched to check on your well being.
When you call 9-1-1, be patient while the call taker asks you questions. Listen to their instructions and be prepared to describe what is going on.
Do not hang up until told to by the call taker.
If you are reporting an incident that is not an emergency or would like to speak to an officer, contact the
- Provincial Police Communication Centre at 1-888-310-1122or *677 on your cell phone (Bell or Rogers)
- PeterboroughCounty OPP 705-742-0401
- PeterboroughLakefield Community Police Service 705-876-1122
- For Highway or Road information contact the Ministry of Transport at 1-800-268-4686 or your County or Municipal Roads Department.
- Ontario Hydro information for updates on outages call 1-800-434-1235
- Ministry of Natural Resources 1-800-667-1940 & Bear Line 1-866-514-2327
Text 911 - Support for Hard of Hearing, Deaf and Speech Impairment
The Ontario Provincial Police (OPP) is proud to support the national launch of Text with 911 (T9-1-1) for people who are deaf, hard of hearing, or speech impaired (DHHSI).
T9-1-1 enables emergency communication with OPP 9-1-1 call takers via text message (Short Message Service or SMS). In order to use T9-1-1, members of the DHHSI community must register their cell phones with their wireless carrier in advance. Some older model phones may not be compatible. Those who have more than one cell phone will need to register each phone individually.
The T9-1-1 service is not intended for use by the general public. Police remind the public that the network does not support text to 9-1-1. In fact, there is no Public Safety Answering Point (PSAP) in Canada capable of accepting text to 9-1-1 messages at this time. As always, police continue to encourage everyone with a genuine emergency situation to make a voice call to 9-1-1 and provide information to the calltaker.
For more information on this initiative, visit the Canadian Wireless Telecommunication Association.
Hydro One Outage Alerts
You can receive Free email or text alerts when power is out at your property.
Outage alerts let you know when:
- your power is out
- when it is expected to be restored
- when it has been restored.
The Township has an emergency control group, consisting of key municipal staff, who receive regular training and conduct simulated emergencies to ensure preparedness in the event of a wide spread emergency.
This control group, consisting of key municipal staff, is in place in the event of a wide spread situation to coordinate the Township's resources and ability to respond to an emergency.
An approved written plan identifies community support systems and resources that are available to handle an emergency.
The Township works with a variety of other stakeholders including the County and City of Peterborough and Provincial Ministries to keep its plan up-to-date and relevant.
See the Municipal Emergency Plan
Emergency Volunteer Registry
The United Way of Peterborough and Districts Emergency Volunteer Registry is designed to facilitate the intake and distribution of volunteers in the event of a pandemic or localized emergency. For more information visit: Emergency Volunteer Registry.
Vulnerable Person Registry
The Peterborough Police Service offers a Vulnerable Person Registry for families and caregivers of vulnerable persons. The confidential information provided is entered into a database that will be used by police and other emergency services during a crisis situation. For more information, visit: Vulnerable Person Registry.
Peterborough County/City EMS provides Primary and Advanced Care Emergency Medical Services throughout the County and City of Peterborough 24 hours a day, seven days a week.
Visit their website at: https://www.ptbocounty.ca/en/living/paramedics.aspx#