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Customer Complaint Process


How to make a complaint

The Township of Selwyn is committed to receiving and handling complaints from people dissatisfied with service, action or lack of action by a Township of Selwyn department or staff member in a timely and responsive manner. Complaints may be made verbally (in person or by telephone) or in writing (by mail, fax or e-mail).

Complaints should include information such as:

  • Details of what happened.
  • Where did this happen? Is it within the municipality’s areas of responsibility?
  • When it happened?
  • Who was involved?
  • What was said or done, or not done?
  • What kind of resolution is being sought?
  • Contact details of the Complainant.