Virtual Town Hall

To create an account, visit the Virtual Town Hall website and follow these steps:

1. Create your own username (maximum 15 characters)
2. Enter and confirm your own password
3. Enter and confirm your email address
4. Enter your Customer ID as it appears on your Township bill, notice, statement, etc.
5. Enter your full name exactly as it appears on your Township bill, notice, statement, etc.
6. Once complete, you will receive an activation email. After you have clicked the activation link, you will be able to sign in. 

Need more help? Check out these Step-by-Step Instructions

Where to find your Customer ID

For help locating your Customer ID on your Township documents, view the samples below:

• Sample tax notice
• Sample tax statement of account
• Sample tax reminder notice
• Sample general receivable invoice
• Sample general receivable statement 
• Sample Lakefield Water and Sewer invoice

Once you have activated your Virtual Town Hall account, you can decide how you want to receive your tax notices, Lakefield Water and Sewer invoices, general receivable invoices and reminder notices.

By default, all accounts are set to generate a paper notice. To change this to electronic notifications, click on the 'Welcome' button in the upper right corner and select 'Paperless Notification Signup'. By checking the box next to the item, you will start to receive items through your Virtual Town Hall message centre.

Setting up a New PAP Plan

When you sign into your Virtual Town Hall account, for each property tax account you have you will see a 'Start' button in the Pre-Authorized Payment section.

1. Click 'Start'
2. Select either an existing bank account that you would have previously added or click the '+ Add New Account' button and add your banking information.
3. Review the terms and conditions and the additional information before clicking 'Save and Accept'.

Note: If you have chosen a monthly plan, we will calculate your payment amount and email you a copy of the confirmation.

Changing an Existing PAP Plan

Change Banking Information

1. Click the 'Change' and either an existing bank account that you would have previously added or click the '+ Add New Account' button and add your banking information.

Note: if you get an error when adding the bank account, click 'Back' button and click on 'Home' - your banking information will have been saved. You can then proceed to change your plan type, if desired. 

Change the PAP Plan Type

1. select a new plan type.

View Your PAP Plan Amount

There are three ways you can view your payment amount:

• If you were enrolled in PAP and received an electronic notification, the amount will be noted on your property tax notice. If you enrolled after the notices were generated, you received a calculation by email, mail or in-person at the Municipal Office:

• On your Virtual Town Hall accounts listing page, the amount will show right under the 'PAP Active' message:

• To view your account Balances/Transactions, see the amount listed at the end of the Tax Year Summary section:

Cancel an Existing PAP Plan

Click 'Stop'

Once you are signed into your Virtual Town Hall account you will see all the accounts associated with your Customer ID on the Account Listing page. To see details about the accounts, click the blue hyperlink:

• For property tax accounts, click the Balances / Transactions tab to see historical transaction information and outstanding balances (available from 2006 to current). By expanding the Tax Year Summary tab and scrolling to the very bottom you can see pending transactions and the total of the most recent final levy. If you are on a pre-authorized payment (PAP) plan you will also see your monthly payment amount. 
• For general receivables accounts, click the Account Transactions tab to see historical transactions from 2020 to current. These transactions include historical Pet Licence transactions. 
• For Lakefield water and sewer accounts, click the Account Transactions tab to see historical transactions starting in March 2024.

Once you have enrolled in paperless notifications, we will start to send electronic items to your Virtual Town Hall account. You can access these items anytime by:

• opening the message inbox (indicated by the mail/envelope icon),
• opening the message and clicking 'Bill'; or
• visiting your account listing page and clicking on the blue hyperlink:

Click on 'Account Transactions' or 'Balances / Transactions', then 'Transaction History' and click on 'Show Bill'.

Lakefield Water and Sewer Accounts:

• If you are signed up for paperless billing:
  • Use the message inbox and scroll down to click on 'Bill'
  • Then, click on 'Billing History'
• If you are not signed up for paperless billing:
  • Click on 'Account Transactions' to view your water and sewer notice